FAQs

Content Index

1. How do I book a pickup with OkPickups?

Booking with OkPickups is simple. Visit our website at www.OkPickups.com, choose your pickup location, destination, date, and time. Follow the easy steps to complete your booking, and you’re all set. For any assistance, our customer support team is just a message away.

2. What locations do you cover for pickups?

We offer pickups from Roma airport, Roma train station, and any address within Rome. Whether you’re arriving in the city or need a reliable ride from your accommodation, OkPickups has you covered.

3. How will I recognize my driver at the airport?

Your OkPickups driver will be waiting for you at the specified location, holding a sign with your name. Look for the OkPickups logo for quick identification. We aim to make your arrival stress-free and straightforward.

4. Can I book a pickup for someone else?

Absolutely! During the booking process, you can provide the passenger’s details, ensuring a seamless experience for them. If you have any specific requirements or instructions, feel free to let us know in the booking notes.

5. Are your drivers professional and experienced?

Yes, all our drivers are carefully selected professionals with a minimum of 20 years of experience. Fluent in English and familiar with the city, our drivers ensure that your journey is not only safe but also enriched with insights and information.

6. How do I pay for the service?

OkPickups offers a convenient payment formula. Secure your booking online, and pay the transfer amount directly to the driver. This streamlined process not only ensures efficiency but also allows us to offer discounts due to reduced bureaucracy.

7. What type of vehicles do you use?

Our fleet consists of luxury cars that are always clean and meticulously checked for safety. Experience comfort and style in every journey with OkPickups.

8. Can I make changes to my booking?

Yes, you can make changes to your booking by contacting our customer support team. We understand that plans may change, and we are here to assist you in ensuring a smooth and flexible experience.

9. Do you offer family-friendly services?

Absolutely! OkPickups is committed to providing a safe and comfortable travel experience for your entire family. Our drivers are skilled in catering to families, making your journey enjoyable for everyone.

10. What sets OkPickups apart from other transportation services?

OkPickups stands out with 20 years of professional experience, a commitment to safety, family-friendly services, queue-free transfers, smart savings, and a fleet of luxury cars. Choose OkPickups for a reliable and enjoyable transportation experience in Rome.

11. Can I book a pickup on short notice?

While we recommend booking in advance to secure your preferred time slot, we understand that plans can change. You can check our website for real-time availability, and if there’s an open slot, you can make a booking for the same day.

12. Are there additional charges for luggage?

No, there are no additional charges for standard luggage. Our service includes ample space for your belongings. If you have oversized or an unusually large amount of luggage, please let us know in advance so we can ensure the appropriate vehicle is assigned.

13. What happens if my flight is delayed?

We track your flight in real-time, and our drivers adjust their schedule accordingly. Rest assured, we’ll be there to pick you up, even if your flight is delayed. It’s one less thing for you to worry about during your journey.

14. Do you provide child seats?

Yes, we offer child seats upon request. Please specify the number and age of children during the booking process, and we’ll ensure that the appropriate seats are available for a safe and comfortable journey.

15. Can I cancel my booking, and is there a cancellation fee?

Yes, you can cancel your booking. The cancellation policy varies depending on how much notice you provide. You can find detailed information about our cancellation policy on our website or contact our customer support team for assistance.

16. Is OkPickups available 24/7?

Yes, OkPickups operates 24/7. Whether you have an early morning flight or a late-night arrival, our professional drivers are ready to provide you with reliable and efficient transportation services.

17. Do you offer corporate or business accounts?

Yes, we offer corporate accounts for businesses looking for reliable transportation solutions. Contact our corporate services team for more information on setting up an account tailored to your company’s needs.

18. What COVID-19 safety measures do you have in place?

We take the safety of our passengers and drivers seriously. Our vehicles undergo regular sanitization, and our drivers adhere to health and safety guidelines. Masks are required for both drivers and passengers, and we encourage contactless payment methods.

19. How far in advance should I book my pickup?

We recommend booking at least 24 hours in advance to ensure availability and secure your preferred time slot. However, you can check our website for real-time availability and make a booking on shorter notice if there are open slots.

20. Do you offer tours or sightseeing services?

While our primary focus is on pickups and transfers, we can arrange for customized tours or sightseeing services upon special request. Contact our customer support team to discuss your specific requirements, and we’ll do our best to accommodate your needs.