Refund and Returns Policy
At OkPickups.com, we strive to provide a reliable and customer-centric service. Your satisfaction is our priority, and we aim to address any concerns or issues promptly. Please review our refund and returns policy outlined below:
Booking Refunds:
- Cancellation Policy:
- Cancellations made at least 48 hours before the scheduled transfer time are eligible for an 80% refund of the total booking amount.
- Cancellations made within 48 hours of the scheduled transfer are non-refundable.
- Refund Process:
- Refunds for eligible cancellations will be processed within a reasonable timeframe.
- The refunded amount will be 80% of the total booking cost.
Transfer Issues:
- Service Interruptions:
- In the unlikely event of a service interruption or dissatisfaction with the transfer, please contact our customer support team immediately.
- Resolution Process:
- We will investigate the issue and work towards a satisfactory resolution, which may include partial refunds or credits for future bookings.
Non-Refundable Circumstances:
- No-Show Policy:
- No-shows at the agreed-upon pickup point are considered cancellations, and no refund will be issued.
- Incorrect Information:
- Customers are responsible for providing accurate and up-to-date information during the booking process.
- Any delays or issues caused by incorrect information provided by the customer may impact the service and are not the responsibility of OkPickups.com.
Modifications and Changes:
- Modification Requests:
- Changes to your booking, such as alterations to the pickup time or location, are subject to availability and must be communicated at least 48 hours before the scheduled transfer.
Contact Us: For assistance, concerns, or to initiate a refund request, please reach out to our customer support team through our contact form here.
Policy Updates: OkPickups.com reserves the right to update or modify this refund and returns policy at any time. Customers will be notified of any changes. This policy is effective as of [Effective Date].